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CI SupportLab· remote monitoring
CI SupportLab™ · LG · live readings · alerts · records
The lagoon is thirty minutes out of town and the reading you need was taken four minutes ago. It is on the phone in your pocket, next to the band it is supposed to be inside.
LagoonGuardYour basin, on your phone, every fifteen minutes of the year.
Live · last reading 09:38 · 4 min ago
Section 01 · What changes
The service is a sonde in the water. The product is what shows up on your phone
Six signals. Every fifteen minutes. On a screen you already carry.
CI LagoonGuard puts a solar-powered sonde in the basin and a live picture of that basin in an app. Dissolved oxygen, pH, level, temperature, turbidity and conductivity report every fifteen minutes to a phone, a tablet, and a browser. Readings arrive with the band they should be inside. Alerts arrive with what to do next. The record writes itself.
An operator on two site visits a week observes the basin for roughly two hours out of 168. The other 166 are inferred. Almost every expensive lagoon event — overflow, permit excursion, odour complaint, winter collapse, surprise dredging — happens inside that gap and is found afterwards. What follows is the same week, with and without the app.
One week at the same lagoon
Now · two visits a week
Mon
Drive out, two readingsDO and pH at 10:20, written on a clipboard, keyed in later if there is time.
Tue
No dataThe basin runs unobserved. Whatever happened at 04:00 happened unrecorded.
Wed
No dataAn odour call comes in. The answer is a recollection, not a trace.
Thu
Drive out, two readingsSecond trip of the week. 58 km, most of it to confirm nothing changed.
Fri–Sun
No dataThree days, including the weekend the level rose 90 mm.
With LagoonGuard · same two visits
Mon
96 readingsSix signals, every fifteen minutes, from the phone in your pocket.
Tue
04:12 · alertOxygen below band. Read at the kitchen table, closed by 06:40.
Wed
Answer on fileThe odour call is met with a timestamped DO trace from the night in question.
Thu
One trip, for a reasonSonde clean and calibration — not a drive to take a number.
Fri–Sun
288 readingsLevel rise flagged Saturday 06:20 with the rate attached.
What the operator actually gets back
Gain 01The trip you do not takeRoutine drives exist to collect two numbers. When the numbers arrive on their own, the trip is only made when there is something to do at the other end.
Gain 02The night you do not loseOxygen bottoms out before sunrise. That reading has never been on a clipboard, in any facility, on any schedule.
Gain 03The call you can answerA complaint, an inspection, a council question. The answer is a trace with a timestamp instead of a best recollection.
Gain 04The report you do not retypeDaily minimum, maximum and average per parameter, alerts and acknowledgements, exported in the shape the regulator asks for.
What this service is, and what it is not
LagoonGuard does
- Show live dissolved oxygen, pH, level, temperature, turbidity and conductivity on phone and browser.
- Learn each basin’s own daily and seasonal rhythm, then alert on departure from that rhythm.
- Send an alert that states the reading, the consequence, and the first three moves.
- Generate the operating record and the reporting exports that support WSA and WSER submissions.
- Connect a measured condition to the CI360 Municipal Wastewater chemistry that answers it.
LagoonGuard does not
- Control equipment. Nothing in the app starts an aerator, opens a valve, or doses a tank.
- Replace laboratory analysis. Permit parameters still require sampling and accredited lab results.
- Replace the operator. It shortens the time between a change and a decision.
- Require a control building, hardwired power, or a SCADA project to be useful.
- Report a number without context. A reading with no threshold behind it is not a service.
Monitoring, not control
The field unit is deployed on an isolated monitoring path. Sensors read the lagoon; they cannot operate it. There is no button in the app that changes how the facility runs. Physical operation, permit decisions, and emergency response remain with the certified operator and the owner.
Want the arithmetic for your own site?The Fit Check takes your visit schedule and returns coverage, tier, sensor array and the chemistry lanes worth pre-staging.
Open the Fit CheckSection 02 · The app
Three mornings at the same lagoon, as they arrive on the phone
Pick a morning. The screen and the operator’s next move both change.
This is the working surface. Not a chart library and not a SCADA screen shrunk to fit — a single scrollable list of what the basin is doing right now, ordered so the thing that needs a decision is at the top. Most days it says nothing needs you. That is the point of it.
LagoonGuardWastewater Lagoon Monitoring
LagoonFort Qu’Appelle LagoonLive
Overview
Alerts
History
Settings
Morning A
What the operator does next
Illustrative
Screens and values shown are representative of a facultative Prairie lagoon. Actual bands, sensor set and alert routing are set per basin at commissioning against that basin’s own baseline.
Why the screen is built this way
1The site header, not a device ID
The basin is named the way the operator names it, with a live indicator and the age of the last reading. If the link drops, the header says so rather than showing a stale number as if it were current.
2Reading, unit, and verdict together
Every signal shows the value and the band it is in. 4.2 mg/L means nothing on its own to a relief operator at 03:00. 4.2 mg/L · Good is a decision.
3The banner sits on the signal that raised it
An open condition appears directly beneath the reading that caused it, in the colour of its severity, with the sentence an operator needs. Everything else on the screen stays quiet. There is no wall of red icons to learn to ignore.
4Colour that survives a phone in sunlight
Status is carried by a labelled pill and a border, not by colour alone — readable in a truck at noon, and readable by an operator with colour vision deficiency.
5History is two taps away
Any signal opens to its own 24-hour, 30-day and season traces. The overnight minimum, the diurnal swing, and last year’s same week are already calculated.
6Acknowledgement is the record
Acknowledging an alert writes a name and a timestamp. That line is what answers the question a year later about who knew what, and when.
Two surfaces, one account
Phone · the decision surfaceFor the eleven hours a day nobody is at a desk
- Live values with their band, one screen, no configuration.
- Push alerts with the response steps inside the notification.
- Acknowledge with one tap; the log records who and when.
- Switch basins from a list when the site has more than one.
- Works on the cellular signal you already get at the site gate.
Browser · the analysis surfaceFor the report, the trend, and the conversation with council
- All basins side by side with status at a glance.
- Overlaid traces, derived metrics, and season-over-season comparison.
- Alert history with acknowledgement and resolution against every entry.
- Report generation and export in regulator-ready formats.
- Role-based access for operator, administrator, viewer and inspector.
Section 03 · The dashboard
The browser view is where the week gets explained and the report gets made
Same data, more room. Built for the desk, the trend, and the submission.
The phone answers what is happening now. The dashboard answers what has been happening, and what do I file. Multi-basin sites get a rail with a status colour against every lagoon, so the first thing an operator sees on Monday is which basin has moved and which have not.
DashboardStorage Lagoon · 19 May · 10:30
Dissolved Oxygen4.2mg/LNormal
pH7.4Normal
Water Level82%Warning
Water level approaching capacity · 82% of design, rising 40 mm / 12 h×
24-Hour TrendsDissolved oxygenpH24 hours
●Illustrative interface●Seven basins on one account●Amber and red states carry a named response●Every view exports
What is on the screen and why
ViewLG-DBSurfaceBrowser console · operator and administrator rolesStandardStatus before values · one open condition · every view exportsBasins1–∞
| What the console is showing | Why it belongs · operator note | |
|---|---|---|
| 1 | Every basin on one screen | Status colour on each lagoon in the rail, so a nine-basin utility sees the whole system before it sees any single number. The one that needs attention is the one that is not green. |
| 2 | Cards carry the verdict, not just the value | Each signal shows its reading, its unit, and its state. A warning card changes its border and its label; it does not rely on the operator remembering that 82% is close to the line. |
| 3 | One banner for the open condition | The same rule as the phone. The condition that needs a decision sits above the charts with the number and the rate of change in the sentence. |
| 4 | Trends read together, not one at a time | Dissolved oxygen and pH on one 24-hour frame, because the shape of the pair is the diagnosis. A flat pH under a falling DO in summer is a biology problem, not an instrument problem. |
| 5 | Everything on the screen exports | The same view becomes a CSV, a PDF, or a formatted compliance report. Nothing is retyped into a spreadsheet to become a submission. |
Derived metrics are the reason for the desk view
DO saturation against temperature, diurnal swing, pH stability index, level change rate, treatment efficiency trend and season-over-season comparison are calculated from the six sensors. Raw values ask the operator to do the correlation by hand, from memory. Derived metrics do it in advance.
Access is scoped
Administrator, operator, viewer and inspector roles, with multi-factor authentication. An inspector can be given a read-only account against a defined period instead of being sent a folder of screenshots.
Section 04 · Alerts
An alert that does not say what to do is a louder version of the problem
Reading, consequence, first moves, expected recovery. Four parts, every time, in that order.
Most monitoring products fail here. They push a number and a red icon to somebody who is driving, and the operator learns to dismiss them. LagoonGuard notifications are written to be acted on by a competent operator who is not a water chemist and who may be looking at a lock screen in a truck.
What arrives on the lock screen
Lock screen4:12Tuesday 12 August
LagoonGuardnow
Warning · Cell 1 · Dissolved oxygen 1.8 mg/L. Below 2.0 for three readings. Odour risk begins here. Tap for response steps.
LagoonGuard2h ago
Weekly summary ready · Fort Qu’Appelle Lagoon.
Channels follow the tier
Lite delivers by email. Pro adds SMS and app push. Enterprise adds a phone call on an unacknowledged critical. Whichever channels a site carries, the four-part wording is identical, so an operator reads the same thing on a lock screen, in an inbox, and in the console.
The one alert that is never routine
A critical level alert is an operational emergency, not a data point. It is delivered on every channel the tier supports and it stays open until a person acknowledges it. Freeboard is the only signal on this service where the correct response to uncertainty is to drive out.
WarningS1 · Dissolved oxygen · below bandCell 1 · 04:12
What
Dissolved oxygen has dropped to 1.8 mg/L and has been below 2.0 mg/L for three consecutive readings.
Why it matters
Below 2.0 mg/L the aerobic bacteria are oxygen-stressed. Sustained, this produces incomplete treatment and hydrogen sulphide — the rotten-egg odour that generates complaints.
What to do
- Check whether the aerators are running, if the basin is equipped.
- If there are no aerators, reduce organic loading where that is possible.
- Watch the trend. If DO falls below 1.0 mg/L, contact Chem International technical support.
Expected resolution
With aeration restored, DO should recover within four to six hours. If the basin is unaerated, this may be a normal pre-dawn low — check the trend before acting.
View live dataAcknowledgeCall support
Why the last line is there
“Expected resolution” is what separates a useful alert from an anxious one. It tells the operator whether this is an emergency, a watch item, or a normal feature of the basin they have not seen written down before. It is also what stops the 04:00 call that did not need to happen.
Threshold matrix · every signal, both bands, and the first move
| SignalSensor and code | WarningWatch and diagnose | CriticalAct now | First moveBefore reaching for a product | Escalate only if… |
|---|---|---|---|---|
| S1Dissolved oxygen | < 2.0 mg/L sustained | < 1.0 mg/L | Confirm aerator status. Check load and temperature before dosing anything. | The overnight minimum keeps falling across three consecutive nights. |
| S2pH | < 6.5 or > 8.5 | < 6.0 or > 9.0 | Check for an upstream discharge. Confirm against the permit range before reporting. | The daily rhythm disappears entirely, or the stability index climbs week over week. |
| S3Level / freeboard | 75% of capacity | 90% of capacity | Establish the rate of rise, then find the source: rain, thaw, pump, or collection system. | Rate of rise increases while the cause remains unidentified. This one escalates on the clock. |
| S4Temperature | Ice cover detected | Abnormal stratification | Declare the seasonal state and move the biological programme to the correct thermal lane. | Ammonia or BOD results diverge from what the temperature band would predict. |
| S5Turbidity | > 25 NTU | > 50 NTU | Read the shape. Ramp points inside the basin; step points upstream. | Clarity does not recover after the bloom window closes. |
| S5Conductivity | ± 20% from baseline | Sustained step change | Log the timestamp and correlate with known discharges. The time of day is usually the answer. | The shift persists past one operating week, or the baseline itself is climbing year over year. |
| Rule of thumb | Thresholds are commissioned per basin against its own baseline, then written down and left alone. A threshold that gets adjusted every time it fires is not a threshold; it is a preference. | |||
First-move column — the diagnostic step that precedes any chemistryEscalation column — the conditions that change the plan
Escalation path
1Warning firesPush and email, plus SMS where the tier carries it
2Operator acknowledgesOne tap, logged with a timestamp and a name
3Unacknowledged criticalRepeats and escalates to the next contact
4Technical supportCI reads the trend with the operator
Alert fatigue is a design failure, not a user failure
If a threshold fires every night, it is wrong. Commissioning includes a seven-day supervised period specifically to tune bands against how this basin actually behaves. An operator who ignores alerts has been trained to by the system that sent them.
The record is the second product
Every alert, acknowledgement and resolution is retained. When an odour complaint or a permit question arrives months later, the answer is a timestamped trace rather than a recollection. That record is frequently worth more to the municipality than the alert that created it.
Section 05 · What the app is reading
Five signals decide whether a lagoon is treating — and nobody is standing there when they move
Five signals. Six sensors. One sonde.
The screens above are only as good as what is behind them. Six sensors on one sonde carry five signals: oxygen, chemistry, capacity, season and load. Each is banded against this basin’s own baseline, not a textbook. Tap a band on the section drawing to see what it covers.
Five signals · tap a band on the section or a signal in the list
S1OxygenIs the basin still treating?DOS2ChemistryCan the biology survive the water?pHS3CapacityHow much basin is left?LEVELS4SeasonWhat rate is the biology running at?TEMPS5LoadWhat is arriving, and what is leaving?NTU / EC
Selected signalOther signalsRight column = the sensor that carries it
Municipal Wastewater= catalogue section of a linked productAdd-on sensors are optional and site-specific
Blind spots the app is built to close
Blind spot 01Overflow found by walking the bermThe most common way a lagoon fails is hydraulic, not chemical. Freeboard closes over days — thaw, infiltration, a pump that stopped — and on a two-visit schedule the discovery is visual and late.
Blind spot 02The pre-dawn oxygen lowDissolved oxygen peaks mid-afternoon on algal photosynthesis and bottoms out just before sunrise. A grab sample taken during the working day never sees the minimum the biology actually lived through.
Blind spot 03Winter, when access is worstSite visits get harder and less frequent in exactly the months when ice blocks photosynthesis, pH can crash, and treatment rate falls off. The data gap is widest where the risk is highest.
Blind spot 04Odour complaints arrive before evidenceA complaint call with no oxygen history behind it is a diagnosis problem and a defence problem at the same time. You cannot show what the basin was doing at 03:00 last Sunday if nobody was measuring it.
Blind spot 05Dredging discovered, not scheduledSludge accumulation is a slow trend. It never appears in a single grab sample, and it becomes visible as a capital number the year it is already unavoidable.
Thresholds in service · the bands behind the pills on the screen
DO · typical2–8 mg/LHealthy facultative lagoon, measured across the full daily cycle.
DO · warning< 2.0 mg/LAerobic bacteria are oxygen-stressed. Odour risk begins here.
Level · critical90%Of design capacity. Overflow is now a scheduling question.
pH · typical6.5–8.5Most permits allow 6.0–9.5. Warning at 6.5 / 8.5, critical at 6.0 / 9.0.
Temperature decides the biological support lane
< 3°CIce and dormancy
The basin stores rather than treats. Protect what biology remains and hold the record for spring. Product intervention rarely earns its place here.
3–15°CCold-water operation
Cold-adapted support is the correct lane. CI ColdZone BioLift holds activity through the range where ordinary biology stalls.
15–25°CNormal seasonal band
Standard operating range. Watch ammonia against DO and load rather than changing the biological programme.
≥ 25.5°CHigh-temperature operation
CI HotZone BioLift is formulated for lagoons at 25.5°C and above, where metabolic demand and low oxygen arrive together.
Why this pairing matters
Cold-water and warm-water biological products are not stronger and weaker versions of each other. They are different organisms selected for different thermal ranges. Running the warm-season product through a cold basin is not conservative — it is the wrong lane. The temperature sensor is what makes that a measured decision instead of a calendar one.
When the data says act · CI360 Municipal Wastewater lanes · tap a name to open its product page
Oxygen demand is the constraintDO is low, the aerators are running or absent, and the demand is coming from the sludge blanket rather than the water column.
CI OxyBoost BioAcceleratorGranular oxygen release
CI Sludge SharksSludge volume reduction
The population itself took the hitA pH excursion, a toxic slug, or a hard winter has knocked the biology down and the basin is not recovering on its own.
CI Respond Lagoon BoostBacterial augmentation
CI ColdZone BioLiftCold-water lagoon support
CI HotZone BioLiftHigh-temperature support
The cause is upstream of the basinA conductivity step, or level rising with no rain and no thaw, is a collection-system question before it is a lagoon question.
CI BioLink Lift StationAutomated grease control
CI BiotrapFloating degreaser · wet wells
CI Silt & Sand FlushDeposit dispersant
CI Sewer Tracer DyeFlow and leak tracing
Odour during the complaint windowCounteractant manages the community problem while the oxygen and sludge work fixes the cause. It is not the fix.
CI Lemon FuryOdour counteractant
CI Digester BioEnzymeEnzymatic waste digestion
Counteractant is not treatment
Odour counteractant suppresses the malodour. It does nothing about the oxygen deficit, the sludge burden, or the upstream load that produced it. Use it to hold the community relationship while the measured cause is corrected — and record both, so the next complaint season starts from evidence.
Section 06 · Records & reports
The reporting period ends and the report is already written
The second product is the file, and it is the one that is worth the most a year later.
Every reading, alert, acknowledgement and resolution is retained for the term of the tier. The report is generated from that record rather than assembled by hand from a clipboard, a spreadsheet and a memory of what the week was like. What used to be an afternoon is a download.
Records & regulatory context
What the record has to survive is a question asked a year later.
Saskatchewan Water Security Agency permits require lagoon operators to monitor and report effluent quality — typically BOD, TSS, pH, chlorine residual where disinfection is used, and fecal coliform — at an inspection frequency set by system classification. Federal Wastewater Systems Effluent Regulations apply to systems collecting more than 2,500 m³ per year or serving more than 10,000 people, with regular effluent monitoring reported to Environment Canada.
LagoonGuard is supplementary to both. It does not certify effluent quality and it does not replace accredited laboratory analysis. What it does is supply the continuous operating record behind the samples: what the basin was doing between submissions, when conditions changed, what the alert was, who acknowledged it, and what was done. That is the part of a file that is normally missing.
Stated plainly
Continuous sensor data supports permit reporting. It does not replace effluent sampling or laboratory analysis for compliance. Confirm reporting obligations with your regulator and permit conditions.
What a compliance report contains.
1Cover and period
Facility name, permit number, reporting period, and the certification statement naming the LagoonGuard system serial and the operating client.
2Summary and data tables
Days in compliance, alerts triggered, actions taken, and daily minimum, maximum and average for every monitored parameter.
3Trends and alert log
Thirty-day, ninety-day and annual charts, plus every threshold breach with its timestamp and its resolution.
4Equipment appendix
Calibration records and the maintenance log — the evidence that the data behind the report was trustworthy.
Platform & data handling
CA
Canadian data residency
Hosted in Canadian cloud regions, with handling aligned to Canadian privacy legislation.
TL
Encrypted end to end
TLS 1.3 in transit, AES-256 at rest, certificate-based device authentication.
RB
Role-based access
Administrator, operator, viewer and inspector roles, with multi-factor authentication.
RT
Retention by tier
Raw data held one to five years; aggregated trends retained substantially longer for season-over-season comparison.
OT
Monitoring-only path
The field unit has no control authority over lagoon equipment. It reads and reports.
AP
Integration where it is wanted
Enterprise sites can pull data into existing SCADA, CMMS or reporting systems through a secure API.
Where the chemistry programme fits
LagoonGuard is a CI SupportLab service, and it is designed to sit alongside the CI360™ Municipal Wastewater programme rather than replace anybody’s judgement about it. The measured condition selects the lane: oxygen demand points to oxygen release and sludge reduction, temperature selects the biological support product, and a conductivity step points upstream to the collection system. Sites running both get a chemical review cadence driven by data instead of by the calendar.
Section 07 · Field hardware
One pole, one sonde, under two hours — and it has to survive a Prairie winter
The part of the service that is not on a screen.
The hardware constraint that matters on the Prairies is not accuracy. It is surviving −40°C, running on solar through a short December day, and holding a cellular link from a basin outside a town of 700. The field unit is a pole-mounted enclosure with a solar panel and a battery large enough to carry several days without sun, connected to a weighted sonde suspended at roughly half a metre. No control building, no trenching, no hardwired power.
Field unit · sheet LG-06
SheetLG-06AssemblyTelemetry unit · solar · sondeStandardIP67 / NEMA 4X · −40°C to +60°C · pole mountSensors6
| Component | Specification | Why it is specified that way |
|---|---|---|
| 1 | EnclosureIP67-rated polycarbonate or aluminium, NEMA 4X | Roughly 30 × 25 × 15 cm.Small enough to mount on an existing fence post or pump-house wall without a structural conversation. |
| 2 | Operating range−40°C to +60°C | Rated for Prairie winter and Prairie summer.The failure mode that matters is a unit that stops reporting in February, which is precisely when the site is hardest to reach. |
| 3 | Power20 W solar panel and 40 Ah lithium battery | Three to five days of autonomy without sun.Sized for short winter days and overcast weeks, not for average annual irradiance. |
| 4 | Communication4G LTE primary, satellite fallback | Transmission every 15 minutes, configurable; burst transmission on an alarm event.Satellite is the answer for genuinely remote basins where a cellular link cannot be relied on. |
| 5 | SecurityVPN tunnel, AES-256 encryption, certificate-based authentication | Encrypted in transit (TLS 1.3) and at rest.The monitoring path is isolated by design: the unit reads the lagoon and cannot operate it. |
| 6 | Sonde deploymentWeighted PVC or stainless sonde on a dock, pump house, or floating buoy | Intake at approximately 0.5 m, adjustable to the basin design.Placed away from inlet and outlet turbulence so the reading represents the cell rather than the pipe. Auto-cleaning is available for high-solids basins. |
Sensor array · accuracy and service interval
| Sensor | Type | Accuracy | Maintenance interval |
|---|---|---|---|
| Dissolved oxygen | Optical fluorescence | ±0.1 mg/L or ±2% | Clean monthly · calibrate every 6 months |
| pH | Combination glass electrode | ±0.05 pH | Clean monthly · calibrate every 1–3 months |
| Water level / freeboard | Ultrasonic, non-contact | ±0.25% of range | Clean transducer monthly |
| Temperature | Platinum RTD (Pt100) | ±0.1°C | None · solid state |
| Turbidity | Infrared optical (ISO 7027) | ±2% or ±0.02 NTU | Clean monthly · calibrate every 3 months |
| Conductivity | 4-electrode graphite | ±1% or ±1 µS/cm | Clean monthly · calibrate every 6 months |
Optional add-on sensors · specified only where the site justifies them
+Aerator current monitor
Non-invasive current clamp on the aerator feed. Turns “check whether the aerators are running” into a fact instead of a drive.
+Sludge level profiler
Ultrasonic sludge blanket measurement. Makes dredging a planned capital item rather than a discovered one.
+Weather station
Air temperature, wind, precipitation. Correlates rainfall with level change. This is what makes thaw and storm overflow predictable.
+Ammonia / nitrate
Ion-selective electrode. Advanced nutrient monitoring where the permit or the loading justifies the added cost and calibration burden.
Optional add-on sensors · specified only where the site justifies them
+Aerator current monitor
Non-invasive current clamp on the aerator feed. Turns “check whether the aerators are running” into a line on the phone instead of a drive.
+Sludge level profiler
Ultrasonic sludge blanket measurement. Makes dredging a planned capital item rather than a discovered one.
+Weather station
Air temperature, wind, precipitation. Correlates rainfall with level change. This is what makes thaw and storm overflow predictable.
+Ammonia / nitrate
Ion-selective electrode. Advanced nutrient monitoring where the permit or the loading justifies the added cost and calibration burden.
Ongoing maintenance
Client tasks
Trained during onboarding
Monthly
Wipe biofilm and solids from the sonde. This single task prevents most false trends.
Quarterly
Clean the solar panel. Dust and snow cover are the usual causes of a power alarm.
CI field technician
Scheduled service visits
Monthly to quarterly
pH electrode calibration monthly; turbidity cleaning and calibration every three months.
Every 6–12 months
DO sensor cap inspection and replacement; DO and conductivity calibration.
Annual
CI technical team
Annually
Battery health check, full system audit, firmware update, and a threshold review against the year of data.
Annually
Season-over-season comparison — the report that tells the owner whether the basin is holding or degrading.
The honest maintenance line
Water quality sensors in a lagoon foul. Optical caps age, pH electrodes drift, and biofilm forms on everything left in the water. A monitoring service that does not name a cleaning and calibration schedule is a monitoring service that will quietly stop being accurate in its second year.
Section 08 · Service levels
Three levels — what changes is coverage and cadence, not whether the service works
Every tier includes installation, onboarding, cellular data, app access, and CI technical support.
A hamlet with one basin and a good operator does not need what a regional utility with nine lagoons and an API requirement needs. The sensor platform and the app are the same in all three tiers; what moves is how many parameters are read, how often they report, how long the record is kept, and how much of the compliance paperwork is generated for you.
| Capability | LiteSingle basin, essential signals | ProThe standard municipal deployment | EnterpriseMulti-site and industrial |
|---|---|---|---|
| Monitored parameters | 3 · DO, pH, level | 6 · all core plus temperature, turbidity, conductivity | 6 plus custom sensor array |
| Transmission interval | Every 30 minutes | Every 15 minutes | Every 5 minutes |
| Data retention | 1 year | 2 years | 5 years |
| Alert channels | Email, SMS and app push | Email, SMS, app push and phone | |
| Reporting | Monthly summary | Weekly, monthly, and automated compliance formats | Daily, on-demand and custom |
| Regulatory documents | Data export | WSA and WSER formatted reports | Custom regulatory formats with audit support |
| Custom thresholds | Standard bands | Adjustable per signal | Fully configurable |
| Weather integration | — | Rainfall and air temperature | Predictive modelling |
| Sites covered | Single lagoon | Up to three lagoons | Unlimited, with map view and cross-site reporting |
| API access | — | — | Secure REST API for SCADA, CMMS and portal integration |
| Technical support | Business-hours email | Business-hours phone and email | 24/7 phone with a dedicated account manager |
| Chemistry integration | Quarterly chemical review | Monthly review with scheduled delivery | Weekly review and full programme management |
All tiers carry a minimum term. Hardware, installation and training are quoted per site once the basin is assessed.Speak to your CI representative for current pricing and grant-eligible configurations.
All tiers carry a minimum term. Hardware, installation and training are quoted per site once the basin is assessed.Speak to your CI representative for current pricing and grant-eligible configurations.
Section 09 · Fit Check
How much of your lagoon are you actually watching?
Enter your real visit schedule. The readout is arithmetic, not a sales estimate.
The number that decides whether this service is worth anything to a facility is not a price. It is the proportion of the year the basin is observed, and the hours currently spent driving to observe it. Put your own schedule in and the tool returns the coverage arithmetic, the tier that matches the site, the sensor array that goes with it, and the CI360 chemistry lanes worth pre-staging for the conditions you selected.
Step 01 · your siteSite profile & conditions
Conditions on this site
Step 02 · recommended pathEnter your schedule
Set the four numbers on the left, tick whatever is true about the site, and the readout will show how much of the year the basin is currently observed against what continuous monitoring would produce.
Sensor array
Chemistry lanes worth pre-staging
Screening tool
This is a screening calculator, not a quotation or a design. Sensor selection, thresholds, mounting and service scope are confirmed against the actual basin during site assessment. Nothing here changes permit obligations.
Commissioning · what gets set once and then left alone
1Baseline the basin
Two to three weeks of unfiltered data before any threshold is finalised. Every band in the app is set against the lagoon’s own behaviour.
2Write the thresholds down
Warning and critical for each signal, agreed with the operator and recorded. A threshold nobody agreed to is a threshold nobody will act on.
3Name the alert chain
First contact, second contact, channel, and what happens when a critical alert goes unacknowledged. Decided before the first one fires.
4Tune for seven days
A supervised go-live week to remove the alerts that fire on normal basin behaviour. This is where alert fatigue is prevented.
5Set the service calendar
Monthly cleaning, calibration intervals, and the annual audit booked into the work-order system rather than remembered.
6Document it against turnover
Thresholds, contacts, sensor placement and design freeboard recorded where the next operator will find them.
What to measure once the service is live
UH
Unobserved hours
Hours per week with no data. This is the number the service exists to move, and it should approach zero.
AK
Time to acknowledge
Alert issued to alert acknowledged. A rising figure usually means the thresholds need tuning, not that the operator needs reminding.
FA
False alert rate
Alerts that turned out to be normal basin behaviour. Should fall sharply after the go-live week and stay low.
UP
Sensor uptime
Percentage of expected transmissions received. Drops here are power, link, or fouling, and each has a different fix.
DV
Drive hours avoided
Routine monitoring trips replaced by remote data. Track it honestly; emergency trips do not count.
RP
Report preparation time
Hours per reporting period. This is the benefit that finance understands without having to be taught lagoon chemistry.
CI SupportLab™ LagoonGuard is a monitoring service guide, not a substitute for site-specific engineering, permit conditions, or operator judgement. Application screens shown are illustrative representations of the operator interface; layout, values and alert wording are configured per site. Sensor accuracy, thresholds, transmission intervals and service scope are confirmed per site during assessment and commissioning. Continuous sensor data supports regulatory reporting; it does not replace effluent sampling or accredited laboratory analysis. Confirm all product dilution, dosage and handling against current labels and SDS before use. Product names follow the Chem International catalogue; linked names open the product page on chemintonline.com.
CI SupportLab™ · LagoonGuard
Want to know what your basin does at 03:00?
A site assessment covers basin configuration, cellular coverage, solar exposure, sonde placement, design freeboard and the thresholds that matter at your facility — and returns a scoped deployment for your exact lagoon.
Chem InternationalA division of Aliysha Enterprises Ltd.10770 180 St NW, Edmonton, AB T5S 2S4info@chemintonline.comchemintonline.comISO 9001:2015CANUTEC emergency: 1-613-996-6666